Question 1

How do i track my delivery?

Accepted Answer

Simply visit this link and key in the tracking code sent to you in your shipment notification email. Alternatively, you may drop us an enquiry at hello@frecklepot.com!

Question 2

Do you have a retail store so I can pick-up my order?

Accepted Answer

Unfortunately, we operate 100% online and do not offer pick-ups. You may however, find a range our pots in-store at LittleBotany!  LittleBotany  Address: 90 Jalan Lekar Opening Hours: Sat & Sun, 10am - 6pm  If you'd prefer to purchase our goodies online, we offer same/next day express delivery (2pm cut off).   If you're worried that your beautiful pots might get damaged in transit - don't worry, we're way ahead of you. We take great pride in our packaging and all pots will be individually wrapped in boxes so it gets to you in one piece. In the extremely rare occasion that any of your items arrive broken - email hello@frecklepot.com and we'll gladly replace it for you!

Question 3

Can I request a personalised note for my Gift order?

Accepted Answer

Yes of course you can! Leave your personalised note in the comments section upon checkout and our team will take care of the nitty gritty for you.   Please note that this option is not available with the purchase of electronic Gift Vouchers as our e-vouchers are automated.

Question 4

How will my pots be delivered?

Accepted Answer

All our pots are individually packed in boxes and lined with protective materials to avoid breakage during transit.   We rarely encounter this issue but in the occasion that we do, simply contact us at hello@frecklepot.com so we can replace the item for you!

Question 5

Do you sell plants?

Accepted Answer

Unfortunately we don't. But our partners at LittleBotany do!   LittleBotany  Address: 90 Jalan Lekar Opening Hours: Sat & Sun, 10am - 6pm

Question 6

How do I use my discount code?

Accepted Answer

Simply key in your Discount Code in the 'Enter your discount code' tab and hit 'Apply'!   Do take note that Discount Codes may not be applied during Storewide Sales. Gift Cards, however, may be used!

FAQ