Standard Islandwide Shipping (Singapore) | This method of delivery usually takes between 3-4 business days. Do take note that our logistics providers do not deliver on Sundays and Public Holidays.
Express Same / Next Day Shipping (Singapore) | For same day delivery, select this option and place your order before 2pm to qualify. Orders placed after 2pm will automatically qualify for next day delivery.
Free Standard Shipping (Singapore) | Free shipping automatically reflects at checkout and takes between 3-4 business days. The Free Shipping promo only applies to orders within Singapore.
Shipping Address | Customers are responsible for providing the correct address. Incorrect addresses will result in return & re-delivery fees.
Need Help? | We're always here for ya. Do contact us directly at firstname.lastname@example.org.
International Shipping Destinations | Malaysia, Brunei, Japan, Australia, New Zealand, Germany, France, Netherlands, United Kingdoms & United States.
Standard Shipping Fees | Fees are based on total weight of your order. This includes protective materials required for its journey. Please refer to our Online Shipping Chart for a shipping estimate. Alternatively, you may refer to the quoted international shipping fee at Checkout. If an error occurs, an item(s) in your cart may not be eligible for shipment to your selected destination.
Standard Shipping Times | Malaysia, 9 - 14 business days. All other destinations, 12 - 18 business days.
Shipment Tracking | A tracking number along with a link will be provided to monitor shipment progress.
Shipping Address | Customers are responsible for providing their complete and correct address. Incorrect addresses will result in return & re-delivery fees.
Shipping Restrictions | Do take note that some products may not be eligible to ship in some destinations. Large and bulky planters may not be shipped worldwide with the exemption of Malaysia due to size restrictions. All Rattan, Seagrass, Wood and Wicker products may not be shipped to Australia and New Zealand.
Custom & Import Taxes | Buyers are responsible for any customs and import taxes that may apply.
Delays | Unfortunately due to the current Covid-19 situation, delays for international shipments are expected due to backlog at customs worldwide. Fret not, we're here to help. Do contact us directly at email@example.com so we can locate your parcel for you and advise you on its expect arrival. Please do not place an order if you require it urgently, unfortunately at this time we simply cannot guarantee it's prompt arrival.
PREORDER | BACKORDER
We open Preorders and Backorders to items with high demand. This way, you can secure your favorite items. Do note however, that these items must be checked out separately from in-stock items to avoid long wait times.
Please note that due to the global pandemic, we may experience slight delays in stock arrival dates. These delays are usually caused by backlog at customs which are beyond our control. However, we will do our best to provide a realistic gauge in each listing of when to expect delivery. Please only place an order if you are comfortable with this!
Please note that we do not accept refunds or exchanges. We try our best to photograph and describe our products to our best ability - feel free to give us a shout if you have any questions before placing your order! Don't forget to take note of detailed measurements provided in each listing.
Discounted & Sale Orders are strictly non returnable or refundable. We hold a small inventory of select items as we love small batch produced goods - uniqueness is what we bring to the table! Returns and exchanges denies our other guests the chance to purchase our unique goods. Please note all measurements before placing your order.
Our planters and plant stands being lovingly hand crafted and painted, no two products can be identical and minor imperfections are to be expected - that's the beauty of them. We would never send out an item we wouldn't have in our own home, we pride ourselves in quality!
We accept most major Credit and Debit Cards through our secured payment system & Paypal! Please note that your card will be charged in Singapore Dollars (SGD$). Final exchange rate is dependent on your bank rates.
Are you looking to furnish your home, restaurant or venue with our unique pots? Or are you simply looking to retail our products at your store? We love collabs. Get in touch with us at firstname.lastname@example.org!